Admin - Global Operations Support Agent

Role:

• Administer incidents in the ticketing system (external and internal)
• Analyze and validate technician reporting and requests updates if necessary
• Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
• Act as communication point for dispatch service
• Provide administrative support
• Follow all of the processes and standards

Requirements:

• Previous experience (or equivalent) in dispatching would be an asset
• B2 English
• Basic IT knowledge would be an asset
• Need to work in shifts (nigh shifts and weekends may apply)
• INR 30,000- 40,000 Gross/ month

Benefits:

• Buddy program
• Onboarding program

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