Admin Executive

Key Responsibilities:

• Provide administrative support, including system administration, corporate gift coordination, and billing contact management.
• Manage outgoing mail and courier services, ensuring timely dispatch, delivery, and accurate record-keeping.
• Respond to customer enquiries across multiple service channels within established service standards.
• Assess, resolve, and escalate customer cases to the appropriate teams when required.
• Maintain accurate records and support the smooth operation of customer service processes.

Requirements:

• Minimum GCE 'O' Level qualification or equivalent with relevant experience, or a Diploma.
• Previous experience in customer service or administration is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Good written communication skills with the ability to draft clear a...