Admin and Customer Service Manager
P
Personnel Solutions (Midlands) Ltd
📍 Mansfield, Nottinghamshire, United Kingdom
Job Description
PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield.
Location: Mansfield
Salary: £38,000 - £40,000 DOE
Hours: Monday to Friday, 8:00am - 5:00pm
Key Responsibilities
* Manage and develop the administration and customer service team
* Oversee workload planning, scheduling and resource allocation
* Ensure efficient processing of all new and existing work instructions
* Monitor KPIs, performance and service levels
* Manage customer complaints and escalations through to resolution
* Produce operational and performance reports for senior management
* Drive process improvements and operational efficiencies
* Support financial reporting, WIP management and cost control
* Build strong relationships with customers, clients and stakeholders
Requirements
* Previous experience managing administ...
Location: Mansfield
Salary: £38,000 - £40,000 DOE
Hours: Monday to Friday, 8:00am - 5:00pm
Key Responsibilities
* Manage and develop the administration and customer service team
* Oversee workload planning, scheduling and resource allocation
* Ensure efficient processing of all new and existing work instructions
* Monitor KPIs, performance and service levels
* Manage customer complaints and escalations through to resolution
* Produce operational and performance reports for senior management
* Drive process improvements and operational efficiencies
* Support financial reporting, WIP management and cost control
* Build strong relationships with customers, clients and stakeholders
Requirements
* Previous experience managing administ...