Accounts & Client Support Officer

We are seeking an Accounts & Client Support Officer to join our growing team and play a key role in supporting clients across Australia.
  
This role is ideal for someone with a background in accounts administration, bookkeeping, accounts payable, accounts receivable, or finance support who enjoys problem-solving and helping customers. You'll spend most of your day investigating issues, providing guidance and training, supporting implementations, and working with internal teams to deliver positive customer outcomes.
  
Key Responsibilities

• Manage and respond to customer enquiries primarily via email and online support channels.
• Resolve client issues relating to access, compliance, and system functionality.
• Provide timely updates and follow-up communication to ensure a positive customer experience.
• Troubleshoot and triage customer issues, escalating complex matters where appropria...