Account Support Supervisor

Responsibilities

The Account Support Supervisor is responsible for overseeing the Account Support function, ensuring the timely, accurate, and efficient execution of operational processes such as usage reporting, account monitoring, and renewal coordination. The role provides governance, quality control, and process improvement, while ensuring alignment with Customer Success and Sales objectives.

• Oversee the timely generation and release of usage reports, ensuring compliance with defined SLAs and accuracy standards
• Ensure all renewal notices and renewal‑related documentation are prepared and released within the prescribed timeline
• Supervise and review the updating and maintenance of subscription details and account records in the PMCS monitoring system
• Monitor overall account tracking and reporting processes, ensuring completeness and consistency of data
• Establish, implement, and enforce standard operating procedures...