Account Manager Small Accounts Spanish Market

At Factorial, we’re looking for an Account Manager for Small Accounts for the Spanish Market to give the best experience to our customers. As an Account Manager, you will be a key point of contact for our existing clients, ensuring their satisfaction and loyalty. Your main focus will be on understanding their needs, addressing any concerns, and proactively providing solutions that enhance their experience with our services.

Responsibilities

• Develop a portfolio of 200–300 accounts.
• Sales Growth: Create personalized sales strategies, including cross‑selling, up‑selling, and churn management.
• Portfolio prioritization and customer support: Provide prompt, personalized after‑sales support, ensuring timely responses and proactive communication.
• Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
• Collaboration: Serve as the main point of contact between customers and...