Account Manager

Responsibilities

• Drive business growth by identifying and developing new client opportunities.
• Build and maintain strong relationships with clients to support long-term engagement and retention.
• Manage client accounts and serve as a key point of contact for enquiries and support.
• Promote and recommend suitable programmes and services based on client needs.
• Work closely with internal stakeholders to ensure smooth delivery of services and a positive customer experience.
• Gather customer feedback and market insights to support continuous improvement initiatives.
• Monitor customer engagement and identify opportunities to enhance client satisfaction and business performance.
• Prepare reports and maintain accurate records of business development and client engagement activities.
• Support the planning and execution of initiatives aimed at increasing customer acquisition and retention.
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