Account Manager & Customer Care (Madrid)

Join Maite.ai and help the customer service team transform the field of artificial intelligence applied to the legal sector.

Account Manager / Customer Success Manager

We are looking for a highly proactive professional to take ownership of account management and customer loyalty in Spain, motivated to build, automate, and scale our Customer Success operations.

About the Role

As an Account Manager / Customer Success Manager, you will be the key player in ensuring our clients get the absolute most out of Maite.ai from minute one. Your mission will be to drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector. Additionally, you will play a foundational role in building our proactive customer success operations from scratch, ensuring our artificial intelligence becomes an indispensable tool in their day‑to‑day.

What You’ll Do

• Lead key account onboardings, ensuring a fast adoption th...