Job Description
Responsibilities and Duties
For detailed job-specific tasks and duties completed on a regular basis by the employee please reference the AM Playbook - Home Page on insite. This section lists job-specific tasks and duties such as the ones listed below that are completed on a regular basis by the Account Manager. This list may be edited to the specific job role.
- Strengthen relationships with existing accounts.
- Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
- Understand customers business and strategy and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Identify opportunities and grow business from existing house accounts.
- Assist with collections when needed.
- Manage client profiles and updates on the CRM
- Build territory maps showing number o...