Account Director, Strategic (Santiago)

Location

Santiago, Chile - Full time

Employment Type

Hybrid (Remote option) - Full time

About Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI-powered Experience Orchestration platform delivers empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

Role Overview

Responsible for leading the development, growth, and sustainability of strategic accounts within the Retail segment, acting as a senior advisor and trusted partner to customers. This role requires a highly experienced sales executive with strong consultative capabilities, a results‑driven mindset, expertise in complex negotiations, and the ability to build long‑term relationships.

Key Responsibilities

• Lead the commercial strategy and executive relat...