Job Description
Join Accerta in Toronto, ON as a Team Lead for our Contact Centre. This role offers a hybrid work model focusing on leadership, coaching, and exceptional service for the Ontario Autism Program.
In this permanent full-time position, you'll provide critical support to Program Support Coordinators and enhance service quality. Collaborating with supervisors, you’ll assist with complex inquiries and support staff training and development. At Accerta, a certified B Corporation, you'll contribute to transformative healthcare service delivery focused on accountability and respect.
Key Responsibilities:
• Guide Program Support Coordinators in service delivery
• Manage escalated client inquiries with sensitivity
• Coach staff on policies, workflows, and best practices
• Conduct training and first-contact resolution efforts
• Assist in monitoring service quality and adherence
Requirements:
• Two years’ experience in contact centre or social services
• Background in m...
In this permanent full-time position, you'll provide critical support to Program Support Coordinators and enhance service quality. Collaborating with supervisors, you’ll assist with complex inquiries and support staff training and development. At Accerta, a certified B Corporation, you'll contribute to transformative healthcare service delivery focused on accountability and respect.
Key Responsibilities:
• Guide Program Support Coordinators in service delivery
• Manage escalated client inquiries with sensitivity
• Coach staff on policies, workflows, and best practices
• Conduct training and first-contact resolution efforts
• Assist in monitoring service quality and adherence
Requirements:
• Two years’ experience in contact centre or social services
• Background in m...