Academic Tech Support Analyst (Xico)

Job Title: Tech Support Analyst

Salary: $18,100 - $19,500 (monthly salary)

Location: Mexico City, Hybrid

Contract: Permanent

Hours: Full time

At Cambridge University Press & Assessment, we support learners, educators and institutions around the world through trusted digital products and services. We're looking for a curious and proactive Tech Support Analyst with at least B2 level of English and a strong customer‑support mindset, who enjoys understanding users' needs, investigating technical challenges, and providing clear, supportive solutions that make a real difference to every customer they work with.

We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

As a Tech Support Analyst, you will accept, own, investigate and resolve technical support issues on Cambridge University Press &...