6 Months Customer Care Officer (Digital) #EAT

Location: Kallang

Working hours: 5.5 (alt sat) / 42 hours

Salary: $2500-$3000/month

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
• Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
• Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Support other operational tasks and assignments as required to ensure smooth team functioning.