Job Description
The role of 4PL CS Agent is to take full responsibility for customer
experience by managing and monitoring the end-to-end shipment
process on behalf of customer supply chain operation department in
compliance with all company procedures and regulatory requirement.
The first point of contact for stakeholders for daily operations activities.
The 4PL CS Agent is responsible for:
• Prepare shipping instruction base on customer’s loading result.
• Work with customer to check B/L from carriers, do needed
amendment & share to brokers for next steps
• Handle new lanes set up for new product shipping
• Coordinate with customer on extra document requirement
management
• Coordinate with destination / broker to solve documentation
issues
• Reporting.
• Query Resolution with shippers/Customers/Key Account
Managers/other stakeholders, timely resolution and response to
customers.
• Prepare and submit all documents in ...