Job Description
Overview
TEKsystems is seeking a Help Desk Technician in Frankfort, KY. This team operates a 24/7/365 help desk providing critical IT support. This
role is ideal for candidates who enjoy fast-paced environments, problem-solving, and supporting mission-driven public safety organizations.
Schedule & Training
+ Shift: Overnight Shift (24/7 environment)
+ Training Period: First 4 weeks will train Monday–Friday, 8:00 AM – 4:30 PM
+ Shift Flexibility:
+ Occasional temporary schedule changes may occur to ensure coverage
+ Changes are coordinated in advance
+ Future permanent shift openings are filled based on seniority
Key Responsibilities
+ Serve as the first point of contact for incoming help desk calls
+ Create and document tickets for all incidents and service requests
+ Troubleshoot and resolve issues related to:
+ Desktops and laptops
+ Mobile Data Terminals (MDTs...
TEKsystems is seeking a Help Desk Technician in Frankfort, KY. This team operates a 24/7/365 help desk providing critical IT support. This
role is ideal for candidates who enjoy fast-paced environments, problem-solving, and supporting mission-driven public safety organizations.
Schedule & Training
+ Shift: Overnight Shift (24/7 environment)
+ Training Period: First 4 weeks will train Monday–Friday, 8:00 AM – 4:30 PM
+ Shift Flexibility:
+ Occasional temporary schedule changes may occur to ensure coverage
+ Changes are coordinated in advance
+ Future permanent shift openings are filled based on seniority
Key Responsibilities
+ Serve as the first point of contact for incoming help desk calls
+ Create and document tickets for all incidents and service requests
+ Troubleshoot and resolve issues related to:
+ Desktops and laptops
+ Mobile Data Terminals (MDTs...