2nd/3rd Line Support Engineer

Job Title: 2nd / 3rd Line Support Engineer

Location: Near Richmond, London (On-site)

Salary: £38,000-£45,000 per annum

Overview

We're hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

• Provide 2nd/3rd line support across Microsoft, cloud, and network environments
• Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
• Assist with cloud administration, updates, and system improvements
• Coordinate workloads across engineers and support day-to-day service delivery
• Build strong client relationships and deliver excellent customer service