We are hiring a Call Centre Support Agent.

This position is responsible for providing telephonic support to customers, Fitment Centres, and CTFM branches. Monitoring and fast-tracking recoveries for SVS-installed vehicles. To monitor and liaise on recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and CTFM Branches. The position is 7 am - 7 pm, four days in office and four days out of office.

Main job functions:

• Monitoring and phoning of all customer high-risk alarms received.
• To work within any operating areas as determined by the management and needs of the business.
• Report all exceptions to specified customer contact and log on CRM.
• To monitor all vehicles on a regular basis and ensure that the stipulated monthly checks are completed.
• Monitor Secure exceptions as pe...