2082 - Call Centre Support Agent

Call Centre Support Agents

This position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise with recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and CTFM Branches.

Main Job Functions

• Monitoring and phoning of all customer high-risk alarms received.
• To work within any operating areas as determined by the management and needs of the business.
• Report all exceptions to specified customer contact and log on CRM.
• To monitor all vehicles on a regular basis and ensure that the stipulated monthly checks are completed.
• Monitor Secure exceptions as per Secure Monitoring Standard Operating Procedures.
• To report any exceptions as per the Departmental policies and procedures.
• Assist with all quick rep...