1st Line Support Helpdesk Advisor
A
Adecco
📍 Leyland, Lancashire, United Kingdom
Job Description
IT Support Helpdesk Advisor
Based in Leyland
Entry level type or 2nd stage career opportunity.
We are looking for a proactive and customer‑focused First Line IT Support Technician to join an IT service team.
In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support to users across the organisation. You will help troubleshoot a wide range of hardware, software, and network issues while ensuring a positive user experience at every interaction.
Key Responsibilities
Act as the first point of contact for all IT support queries via phone, email, and ticketing system.
Diagnose and resolve basic hardware, software, and network issues, escalating more complex cases where necessary.
Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally.
Log, track, and prioritise support requests to meet agreed service levels.
Inst...
Based in Leyland
Entry level type or 2nd stage career opportunity.
We are looking for a proactive and customer‑focused First Line IT Support Technician to join an IT service team.
In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support to users across the organisation. You will help troubleshoot a wide range of hardware, software, and network issues while ensuring a positive user experience at every interaction.
Key Responsibilities
Act as the first point of contact for all IT support queries via phone, email, and ticketing system.
Diagnose and resolve basic hardware, software, and network issues, escalating more complex cases where necessary.
Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally.
Log, track, and prioritise support requests to meet agreed service levels.
Inst...