Job Description
Job Title
1st Line Support Analyst
Location
London
Reports To
Desktop Team Leader
Role Overview
Aquis Exchange is looking to hire a 1st line support analyst. The prospective candidate will provide 1st line desktop support across a variety of systems with an escalation path to a highly technical desktop and infrastructure team. This role requires being onsite 4 days a week in our London office participating in a support rota covering 8am – 6pm, in addition you may be required to work outside of these hours on an ad‑hoc basis. This is a key role with huge scope to learn new skills and progress.
Responsibilities
- 1st line desktop, voice and remote access support across Aquis offices and remote users.
- Setup new IT equipment for users, including laptops, desktops, telephones, and mobile phones.
- Managing users and groups within Active Directory.
- Responsible for implement...