Job Description
Customer Support Specialist (E-Commerce)
We are currently looking for a Customer Supporrt Specialist with experience in e-commerce for one of our trusted partners specializing in producing/selling hydrogen tablet products for water/bath use. Support requires strong comprehension to handle science- and product‑nuanced inquiries, not just standard retail tickets
Role Overview
You will own customer communications across email and chat, resolve order and product inquiries, and elevate the customer experience through clear, empathetic, and accurate support. The ideal candidate combines excellent English comprehension with ecommerce tooling experience (ideally Gorgias) and can grow into a lead role focused on reporting, workflow optimization, and quality
Responsibilities
Handle daily customer inquiries (email/chat) on orders, subscriptions, chargebacks, product usage, and returns/exchanges with high accuracy and empathy
Investigate and resolve complex tickets requiring prod...
We are currently looking for a Customer Supporrt Specialist with experience in e-commerce for one of our trusted partners specializing in producing/selling hydrogen tablet products for water/bath use. Support requires strong comprehension to handle science- and product‑nuanced inquiries, not just standard retail tickets
Role Overview
You will own customer communications across email and chat, resolve order and product inquiries, and elevate the customer experience through clear, empathetic, and accurate support. The ideal candidate combines excellent English comprehension with ecommerce tooling experience (ideally Gorgias) and can grow into a lead role focused on reporting, workflow optimization, and quality
Responsibilities
Handle daily customer inquiries (email/chat) on orders, subscriptions, chargebacks, product usage, and returns/exchanges with high accuracy and empathy
Investigate and resolve complex tickets requiring prod...